Rapid Response Service

York BID offers a rapid response cleaning service to all of its levy paying businesses which is operational in the city centre 7 days a week during the hours of 6am-2pm. The team are ready to quickly tackle unsightly messes reported by businesses, equipped with power-washers ideal for blasting away stains, dirt, chewing gum and biowaste from pavements and entrance ways. They are also effective in removing graffiti and fly posters.

Our BID Street Rangers work closely with the Street Cleansing Team and often serve as a port of call for BID businesses, reporting issues requiring responsive clean-up and logging trouble areas that need attention. Incidents occurring frequently are reported to the Neighbourhood Enforcement Team at the Council who then take further action.

If you would like to report an incident requiring rapid response, please call the team using the hotline below. If you are calling outside of operating hours, please leave an answerphone message with the following details: type of issue, location, business name, contact name and telephone number. This information will be passed directly to one of our field operatives who will respond in person as soon as possible. If the team cannot come out on the same day that incident is reported, they will often aim to deal with it starting 6am the following morning.

Please note that the Rapid Response team are not able to deal with any issues residing within business premises or outside of the BID area, nor are they equipped to remove trade waste. If you need to report a problem of this nature go to www.york.gov.uk/ReportProblems

Rapid Response Hotline: 01904 866143

Operation times:  6am-2pm, 7 days a week

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