Taxi Marshal Pilot Programme
The BID levered funding from several sources including the Guildhall Ward Committee, Deans Court Hotel, residents and taxi drivers to undertake a 6 month trial of taxi marshals, operating late evening/ early morning hours of Fridays and Saturdays. An evaluation of the scheme found that 84% of rank users (including locals and visitors) felt safer and welcomed the enhanced level of customer service. The success of the scheme means it will be repeated in 2018.
Simon Murphy, General Manager, Dean Court Hotel, ‘Our guests and the quality of their experience is our number one priority. With the ongoing concern of noise control outside the hotel’s rooms during the weekend nights, this programme will enable an effective taxi queue service and help our business and neighbouring businesses deliver the very best visit for our customers.’