York BID Taxi Marshals
In 2017 The BID levered funding from several sources including the Guildhall Ward Committee, Deans Court Hotel, Duncombe Place residents and taxi drivers to undertake a 6 month trial of taxi marshals, operating late evening/ early morning hours on Fridays and Saturdays. An evaluation of the scheme found that 84% of rank users (including locals and visitors) felt safer and welcomed the enhanced level of customer service. The success of the scheme meant it was repeated in 2018 to an equally warm reception from businesses, police, local organisations and residents alike. In 2019 we recieved more funding than ever and the scheme once again ran most Friday and Saturday nights. The BID plan to run the Taxi Marshals programme again this year and are currently in the process of disucssing funding with partners.
Simon Murphy, General Manager, Dean Court Hotel, "Our guests and the quality of their experience is our number one priority. With the ongoing concern of noise control outside the hotel’s rooms during the weekend nights, this programme will enable an effective taxi queue service and help our business and neighbouring businesses deliver the very best visit for our customers."
Lesley Cooke, Licensing manager, City of York Council "Since the Marshals have been in place we have seen a reduction in complaints from local residents and businesses in this area relating to ASB issues, and complaints about taxis not parking at the correct location on the rank."
Gary Graham, YHCA “Tonight I pulled up at the rank and a woman was upset as she'd lost her money and couldn't get home. Mark your Marshall paid for her taxi home. Fantastic service, awesome guy.”
The BID would like to thank the following partners for their funding in 2019
The Dean Court Hotel
The Duncombe Place residents