York BID Taxi Marshals
The BID levered funding from several sources including the Guildhall Ward Committee, Deans Court Hotel, residents and taxi drivers to undertake a 6 month trial of taxi marshals, operating late evening/ early morning hours of Fridays and Saturdays. An evaluation of the scheme found that 84% of rank users (including locals and visitors) felt safer and welcomed the enhanced level of customer service. The success of the scheme meant it was repeated in 2018 to an equally warm reception from businesses, police, local organisations and residents alike. We hope to secure funding to run this again this year.
Simon Murphy, General Manager, Dean Court Hotel, "Our guests and the quality of their experience is our number one priority. With the ongoing concern of noise control outside the hotel’s rooms during the weekend nights, this programme will enable an effective taxi queue service and help our business and neighbouring businesses deliver the very best visit for our customers."
Lesley Cooke, Licensing manager, City of York Council "Since the Marshals have been in place we have seen a reduction in complaints from local residents and businesses in this area relating to ASB issues, and complaints about taxis not parking at the correct location on the rank."
Gary Graham, YHCA “Tonight I pulled up at the rank and a woman was upset as she'd lost her money and couldn't get home. Mark your Marshall paid for her taxi home. Fantastic service, awesome guy.”