Rapid Response Street Cleaning

York BID offers a rapid response cleaning service to all of its levy paying businesses which is operational in the city centre 7 days a week during the hours of 6am-2pm. The team are ready to quickly tackle unsightly messes reported by businesses, equipped with power-washers ideal for blasting away stains, dirt, chewing gum and biowaste from pavements and entrance ways. They are also effective in removing graffiti and fly posters.

If you would like to report an incident requiring rapid response, please call the team using the hotline below. If you are calling outside of operating hours, please leave an answerphone message with the following details: type of issue, location, business name, contact name and telephone number. This information will be passed directly to one of our field operatives who will respond in person as soon as possible. If the team cannot come out on the same day that incident is reported, they will often aim to deal with it starting 6am the following morning.

Rapid Response Hotline: 01904 866143

Operation times:  6am-2pm, 7 days a week

Our BID Street Rangers work closely with the Street Cleansing Team and often serve as a port of call for BID businesses, reporting issues requiring responsive clean-up and logging trouble areas that need attention. Incidents occurring frequently are reported to the Neighbourhood Enforcement Team at the Council who then take further action.


General Street Cleansing

The enhanced street cleaning service was launched in November 2016 and operates all year round. It supports the BID’s goal of improving the appearance and environment in York City Centre and are part of its commitment to enhancing the city’s inviting atmosphere. The programme builds on the ongoing baseline cleansing efforts provided by the local authority and includes routine deep cleaning such as heavy-duty pavement jet wash, gum, flyposting and graffiti removal.

The service uses two York BID-branded caddy vans equipped with enhanced power-washing functions. Daytime services focus on maintaining the pavements and streets particularly surrounding bin areas, bus shelters and street furniture; evening services provide a deep steam-cleansing to the streets and gum and grime removal to stone pavements. 

During the first 5 years of the BIDs opperations the team jet washed over 200,000 sq meters of city centre pavement path and snickleways, removed over 1 million pieces of chewing gum, cleaned over 17,000 bins benches and alleyways as well as removing 16,700 reports of bio-waste (i.e. human, animal, food). The team have also assisted river-side businesses on a number of occasions with clearing and cleaning post flooding.

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